Project Manager 2, Project Management

About this role

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.


Job Summary
You are an “Implementation Expert” and act as the primary liaison between Comcast Business and the customer on installations for their newly contracted services. You goals are to drive timely deliverables according to the Service Level Agreement, while creating an excellent customer experience . The Project Manager 2, Project Management, oversees the entire life cycle of straightforward to moderately complex projects. They ensure planned results are achieved within budget and on time by developing budgets and timelines. They track critical project milestones and coordinate activities with cross-functional teams, vendors, and both exempt and non-exempt employees.


Responsibilities
Job Description

• Ensure services are delivered correctly and within the expected interval schedule
• Coordinate the deployment of carrier circuits to be installed within the standard interval schedule
• Monitor timely completion of deliverables per the implementation plan, including fiber, network designs, equipment, test, turn up and activation
• Meet established departmental objectives and report regularly on progress or problems on the internal team’s project plan milestones
• Proactively identify issues that may prevent an order from advancing to installation and escalate matters to the appropriate party for resolution assistance
• Provide various ...