Program Manager (Ecommerce Operations)

About this role

Work Setup: Remote
Salary: Up to Php 65,000
Schedule: Night Shift

## Job Summary

We are looking for a Program Manager (E-commerce Operations) to oversee day-to-day e-commerce operations and ensure seamless order fulfillment across global markets. This role will work closely with cross-functional teams to optimize operational processes, manage Shopify store operations, and support business growth through efficient logistics and system integrations.

## Key Responsibilities

• Manage end-to-end e-commerce operations, including order fulfillment, returns, and customer experience.
• Oversee daily Shopify store operations, including products, pricing, inventory, shipping, and promotions.
• Coordinate with operations, marketing, technology, and customer support teams to execute business initiatives.
• Monitor system integrations between e-commerce, inventory, ERP, and CRM platforms.
• Improve operational workflows and support international business expansion.
• Manage relationships with logistics and third-party fulfillment partners (3PLs).

## Qualifications

• Proven experience in e-commerce operations, logistics, or program management.
• Hands-on experience with Shopify and familiarity with ERP/CRM systems.
• Strong understanding of global fulfillment and supply chain operations.
• Excellent project management, communication, and problem-solving skills.
• Comfortable working with remote teams and across multiple time zones.
• Experience in a fast-paced or startup environment is an advantage.
• Excellent communication skills.