Program Manager (AI Operations Enablement)

About this role

• Grow Therapy is hiring a Program Manager, AI Operations Enablement to join our newly formed AI Center of Excellence (CoE)- the engine behind Grow’s AI transformation within Operations. This is a high-impact, highly cross-functional role for someone who thrives at the intersection of operational strategy, emerging technology, and organizational change
• This role is right for you if you’re energized by building from 0 to 1, comfortable managing complex workflows across multiple teams, and know how to earn trust with business leaders while navigating technical complexity
• Execute Workflow Automation Projects End-to-End
• Own the delivery of individual AI and automation workflows from scoping through launch — coordinating vendor builds, technical integrations, and UAT
• Translate automation opportunities identified by the AI Champions into structured project plans with clear milestones, owners, and success criteria
• Configure and QA automation tools (e.g., setting up workflows, testing prompts, validating outputs) at a level of depth that allows you to troubleshoot issues and speak credibly with technical partners
• Maintain accurate project status tracking across your portfolio, proactively surfacing risks and tradeoffs to leadership before they become blockers
• Champion the End-User Experience of AI Tools
• Act as the advocate for how frontline agents and ops staff actually experience deployed AI workflows — identifying friction points, usability gaps, and adoption barriers during and after rollout
• Partner with AI Champions and team managers to gather ground-level feedback and translate it into actionable iteration requests for vendors or technical teams
• Ensure that automation outputs (e.g., AI-drafted responses, flagged tickets, suggested actions) meet a quality bar that builds rather than erodes trust with end users
• Document workflow behavior, edge cases, and known limitations so that Champions and managers can support their teams independently
• Support...