Product Support Manager / Subject Matter Expert (SME) (Remote)

About this role

Location: Remote | Des Moines, IA


Job Description
Collins Aerospace is seeking a motivated individual with aviation knowledge and experience, preferably with an understanding of Collins Aerospace Avionics and equipment.


This role can be worked from a Collins site or any location in the U.S.


What You Will Do

• This particular position requires an individual with aviation knowledge and experience, preferably with an understanding of Collins Aerospace Avionics and equipment. Extensive training and expertise in aviation maintenance would be beneficial
• Support Collins Aerospace avionics products and systems, including Flight Management Systems, Navigation, Communication, Autopilot, Cabin Management, and other related systems
• Familiarity with Power and Control or Interiors systems is preferred but not required
• Plans, schedules and arranges own activities in accomplishing objectives
• Possess a complete understanding and application of Aviation principles, concepts, practices and standards
• Solves systems/technical problems at various levels of scope and complexity, which may require data and root cause analysis
• Aptitude to question and discover the customers’ actual needs and requirements in the most expedient manner
• Ability to understand and apply problem solving principles, concepts, practices and procedures with guidance as needed
• Ensure timely resolution of customer support and assistance requests utilizing established procedures
• Engage with colleagues and team members to provide corrective action and resolutions to customer queries
• Develops solutions to a variety of problems of scope where analysis of data requires evaluation of identifiable factors
• Provide effective and timely problem solving support for assigned systems/products to assure highest ratings in customer satisfaction and reliability

Qualifications You Must Have

• Typically requires a University Degree and minimum 8 years prior relevant experience or ...