Product Support Manager

About this role

About Blue Bird Corporation

Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird’s complete product and service portfolio, visit www.blue-bird.com.

JOB SUMMARY

Responsible for achieving parts & service sales goals. Liaison between Blue Bird Corporation and dealer / fleet parts and service departments. Work with assigned dealer/fleet customers to develop, implement and execute Parts & Service Business Plans. Identify and report competitive market intelligence and customer feedback to drive business development opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Liaison between Blue Bird Corporation and its dealers in a specified geographic region.
• Assist dealers/fleet customers in developing an annual business plan designed to achieve or exceed the annual target levels
• Set sales and service business targets for dealers / fleet accounts and monitor performance metrics.
• Visit each dealer at least twice a year with most dealers being visited quarterly. Address dealer issues and concerns as required and/or develop action plans to resolve issues and concerns through assignment to other Blue Bird team members.
• Provide product, systems and sales training to dealers and end customers, as required
• As required facilitate new dealer start-ups and dealer closures
• Provide corporate with market intelligence to respo...