Product Success Manager

About this role

UX · AI · Change Management · Product Success — Part-Time or Full-Time

INTRODUCING CHAPTR

Ask a room of people to define the future of work, and you’ll likely get a dozen different answers. For some, it’s about focusing on more creative goals and automating daily tasks. To others, it creates a fear of being replaced in the near future. To us, the future of work means working alongside AI. Being in control of the best technology instead of being controlled by it.

CHAPTR is a part of the Holtzbrinck Publishing Group alongside businesses like Springer Nature, Digital Science and Macmillan Publishers. A dynamic startup fueled by our passion for technology and redefining the future of work. We build cutting-edge products and relentlessly push the boundaries of what is possible.

We're actively building a diverse team, because diversity fuels fun and innovation. If you feel you may not meet all job requirements, apply anyway; we understand impostor syndrome but won't let it hinder hiring the best. We're a remote, #familyfirst company, offering flexibility while staying committed to our mission. If you're excited about innovation, eager to propel our projects, and passionate about AI, join CHAPTR on this thrilling journey.

THE ROLE

We are looking for a versatile, AI-first Product Success Manager to support one of our CHAPTR core products. This role sits at the intersection of customer success, change management, product management and product marketing - making it perfect for someone who loves building relationships, communicating clearly, and driving product adoption at scale.

You will own the full customer lifecycle for one of our CHAPTR core products (our primary focus). This is a high-impact, highly autonomous role for a proactive problem-solver with excellent communication skills and a genuine passion for AI tools.

WHAT YOU WILL BE DOING

Customer Success & Retention

• Develop and own tailored success plans for our group internal users for one ...