Product Solutions Manager

About this role

Merlin Labs turns partner products into validated solutions that Merlin Cyber sells to federal agencies and mission-critical sectors. Merlin does not build products. We build Merlin Validated Solutions, and this role manages them the way a product manager manages a product.

You will carry a solution from first business case through release and into its lifecycle. You gather demand from sellers, partners, and customers, build the case for what Merlin should build next, write the requirements the Solution Architect designs against, coordinate the Merlin Labs engineers who build it, and manage the solution through adoption, enhancement, and eventual refresh or retirement. Solution selection is a joint decision between sales and technical leadership. You build the case they decide on, and you own the plan once they decide.

Success is measured on the number of validated solutions delivered through our sales channels. Reaching that number also means developing the channels themselves, including Labs as a Service and our delivery and support partners.

Key Responsibilities

Solution Definition and Business Case

•     Gather demand from Technical Practice Area (TPA) sellers, partner alliances, Merlin Labs, and customer conversations, and turn it into a clear view of what Merlin should build next.

•     Build the business case for each candidate solution: the mission problem it solves, customer demand, competitive and market evidence, the partner products involved, build and sustainment effort, and projected influence or attached revenue.

•     Bring recommendations to sales and technical leadership for the build decision, with the tradeoffs and a position you are prepared to defend.

•     Define the solution before design begins: scope, target customer, mission use cases, success criteria, and exclusions.

•     Write design requirements Solution Architects and Labs engineers can build from, covering integrations, data flows, use cases, and expected outcomes.
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