Product Owner (Onboarding)

About this role

About Fintech Farm

We are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks. The mission is to make banking services accessible, simple and fun to use worldwide and the goal is to launch neobanks in 50+ markets, serving 100m+ customers.

Since our foundation in 2020, we’ve so far launched neobanks in Azerbaijan (2021), Vietnam (2023), Kyrgyzstan (2024), India (2025), Uzbekistan (2025) and Morocco (2026), with 3m+ customers collectively and have more markets on the near horizon!

Why Fintech Farm is a great place to be

Customers
. We always go above and beyond to provide an amazing customer experience. And who said that banking has to be boring? We make our apps not just easy but fun to use.

People
. We have almost 300 employees and we’re all business partners in our company - each with stock options that give us a real stake in the business. As we grow and succeed, we all share in the upside. We work with strong individuals whom we empower and trust rather than micromanage. We always stay curious and open-minded.

About the role:

As the Onboarding Lead, you will be at the forefront of developing and maintaining onboarding strategies and flows of customers from their initial interaction with our products. You will play a key role in ensuring that our onboarding process smoothly integrates new users into our system, fostering satisfaction and loyalty.

What You Will Be Doing:

• Lead the development and implementation of comprehensive onboarding strategies to enhance customer engagement from the outset
• Maintain up-to-date documentation and collaborate with compliance, legal and HQ product team to ensure a seamless and effective customer journey
• Regularly define, analyse and propose enhancements to onboarding Key Performance Indicators (KPIs) for continuous improvement of the onboarding experience

Who You Are:

• A proactive and results-driven individual who thrives in a fast-...