Product Operations Manager

About this role

📍 Remote | Full-time | UK-based

Reports to: Head of Product

👋 About Medify

Medify is a world-leading healthcare EdTech company on a mission to widen access to medicine and healthcare careers. We support tens of thousands of students each year through high-stakes exams and admissions including UCAT, GAMSAT and A-Levels, plus medical school interviews and careers support.

We hold over 66% market share in the UK and Australasia for UCAT, are fully bootstrapped, profitable, and growing year on year. Medify is led by a product-first CEO with over 15 years' experience building high-impact digital products. Our focus is on outcomes for learners, not noise, hype, or vanity metrics.

🎯 The Role

We are hiring a Product Operations Manager to make Medify's product organisation more effective as we scale.

You will own and continuously improve the systems, processes, tooling and insights that help Product, Engineering, Design and Learning work together consistently and deliver better products, faster. You will enable Product Managers to spend more time on strategy, customer discovery, prioritisation and outcomes by removing operational friction and creating trusted ways of working.

This is not a Product Manager or delivery manager role. The Head of Product and Product Managers remain accountable for product strategy, priorities and deciding what we build and why. You will improve the system in which those decisions are turned into high-quality delivery.

🧠 What You'll Do

Own the product operating system

• Maintain and continuously improve Medify's product playbook, templates and documentation.
• Standardise discovery outputs, product requirements, ticket writing, refinement and handover practices across squads.
• Improve the cadence for roadmaps, OKRs, planning, reporting, showcases and retrospectives.
• Make ownership, decision points and handoffs clear across Product, Engineering, Design and Learning.
• Introduce lightweight processes where they add value, and remo...