Product Operations Manager

About this role

# About the Role

Our company sits at an inflection point. Serving the investment management industry from the heart of New York, we have the product depth and client relationships to become the defining product-led platform in our space. The Product Operations Leader will be the connective tissue across all senior Product leaders and their teams — driving the cadences, frameworks, and discipline that turn strong product vision into predictable, client-centric delivery. This is a strategic role for someone who understands how great product organizations work, who can influence without direct authority, and who thrives in the complexity of regulated financial services markets serving Insurance companies, Asset Managers, Hedge Funds, and Asset Owners.

# What You Will Do

## Drive the Product-Led Transformation

• Own and champion the product-led growth (PLG) operating model, translating strategy into concrete programs, KPIs, and rituals across all product lines.
• Define and institutionalize PLG metrics — activation rates, time-to-value, expansion revenue, product-qualified leads or cohorts.
• Partner with Sales, Marketing, and Client Services to rebalance handoffs so that product usage data drives pipeline and retention decisions.

## Run the Product Operating System

• Design and steward the end-to-end product operating rhythm: quarterly and annual planning, roadmap reviews, portfolio prioritization, program setting, and retrospectives.
• Create and maintain a single source of truth for product portfolio health — roadmap status, capacity, risk, and strategic alignment — surfaced to leadership in a consistent, trusted format.
• Standardize product development processes (discovery, definition, delivery, measurement) across all product lines with consistency.
• Own the product operations toolkit (Aha, Jira, Confluence, or equivalent), ensuring consistent usage, clean data, and meaningful reporting.
• Build a product analytics framework tracking adoptio...