Product Manager - Switching

About this role

Join us, be part of more.
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.


About your team:
At British Gas, our mission is to sell it and mend it.


We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.


We’re looking for a
Product Manager - Switching
to lead and improve the journeys customers take when they switch to or from British Gas. Switching is one of the most important customer and agent moments, and this role ensures those journeys are smooth, reliable and well‑supported.


This role begins once a sale is completed and spans account creation, industry registrations, progression to on-supply and first bill, and when customers leave - objections, exit fees and final bill. A key commercial priority is reducing sales leakage and maximising the number of customers who successfully go on‑supply.


Working in the AX team, you’ll own the switching product and capability - shaping the tools, rules and improvements that help agents and operational teams handle switching journeys confidently and consistently. You’ll partner closely with operations who run the day‑to‑day processes as well as Digital Product Managers to ensure s...