Product Manager - Operations

About this role

Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably.


We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024.


We are looking for a Product Manager - Customer and Commercial, to join our Product Team on a full time, permanent basis. We offer hybrid working. This role can be based in either our London or Sunderland office, with a minimum of three days per week on-site. The remaining time can be spent working wherever you can best deliver for your customers, while still maintaining a healthy work–life balance.


The Operations Product Manager is responsible for defining and delivering products that optimise internal processes and drive operational excellence. This role provides clear direction for product development, ensuring solutions are aligned with organisational goals and the needs of internal stakeholders, while upholding technical standards. The Product Manager works closely with business units, support teams, IT partners, and platform teams to ensure seamless integration and scalability of operational solutions. Acting as the bridge between business priorities and delivery teams, this position requires strong leadership, effective decision-making, and the ability to balance competing demands in a dynamic, fast-paced environment.


**Direct Responsibilities:
Product Vision & Roadmap**

• Develop and maintain a clear product vision and roadmap for Operational Products, ensuring alignment with overall business objectives.
• Ensure product development is in sync with organisational goals and IT strategy.
• Regularly assess industry trends, intern...