Product Manager III, Merchant Operations
Company: Lightspeed
Location: Ottawa, ON (Remote)
Type: Full-time
Remote: Yes
Posted: 2026-05-01
About this role
Hi there! Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We're looking for a Product Manager III to join our Merchant Operations team with a clear mission: automate as much operational friction as possible to deliver the fastest, best experience for merchants across the globe. Every manual step a merchant has to take is a problem waiting to be solved — and you'll be the one solving it.
You will own the team's product direction and strategy, identifying where automation, intelligence, and great design can remove toil from merchant workflows and replace it with speed and clarity. This dynamic position requires frequent collaboration with customers, internal teams, and cross-functional stakeholders to shape priorities and build the roadmap. You'll need to be productive and adaptable in the face of evolving business priorities, and take responsibility and ownership in turning merchant pain points into seamless, automated experiences.
If you get energized by eliminating friction and are ready to make a huge impact on an international scale, then this is the position for you!
What you'll be doing:
- Crafting feature and scope definitions that balance customer, business, and implementation perspectives
- Gathering insights from our existing merchant base, internal stakeholders, and market trends to help shape product direction for merchant operations workflows
- Creating easily understood product delivery plans and requirements in collaboration with technical and design team members
- Driving implementation and execution of the team's roadmap focused on merchant operational efficiency and scalability
- Contributing and evaluating new product concepts for consideration in future roadmap plans
- Collaborating with Go-to-Market teams to coordinate successful product launches
- Defining and reporting on product success metrics tied to merchant operatio...