PRODUCT MANAGER - Client Experience

About this role

JOB DESCRIPTION: Product Manager – Partner Integrations

CLASSIFICATION: Exempt

JOB SUMMARY


The Product Manager is responsible for the product ideation, planning, and execution across the full lifecycle of the benefits administration ecosystem. This role requires deep expertise in the benefits administration industry or equivalent benefits experience, a comprehensive understanding of the platform’s end-to-end capabilities, and hands-on experience delivering solutions for clients. The Product Manager will collaborate cross-functionally with internal departments and external third parties — including Implementation, Client Services, Compliance, Engineering, IT, and Sales — to ensure the product meets market needs, drives client satisfaction, and supports the company’s strategic goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Define/qualify/roadmap
• Lead and evolve the product strategy and Leverage industry knowledge to identify trends, regulatory changes, and competitive dynamics that inform product direction, and provide ultimate accountability to product outcomes.
• Translate client feedback, platform usage data, and stakeholder input into actionable product enhancements.
• Synthesize business-level product objectives utilizing multiple sources of input and clarify and refine the objectives to actionable technical problem statements with product ownership and engineering leaders.
• Create and deliver Market Requirement Document (MRD)/Business Case: market need/problem statement, customer journey (employer, employee and broker/channel partner), market segment best suited, along with investment and ROI models that support the product or product enhancement
• roadmap for the Benefits Administration platform, aligning with business goals, client needs, and operational scalability.
• Product operations
• Influence build, buy, or partner decisions in addressing product needs. Evaluate third-party capabilities, technical fit and integration, an...