Product & Customer Learning Manager

About this role

## What We’re Looking For

Sift's next stage of growth requires moving from individual expertise held by a few tenured people to a systematic, documented body of knowledge that scales across the organization to be used in every customer interaction. Today, deep product and fraud-industry knowledge lives in people's heads rather than in accessible content — which means Sales, Customer Success, Solutions, and Support teams often pitch and support Sift on features, not on the business value and fraud expertise that differentiates us.

We're hiring a Product & Fraud Enablement Content Manager to close that gap. This is a senior individual-contributor role for someone who can sit down with a new detection model or platform capability, understand it deeply, connect it to the fraud problem it solves and the business outcome it drives, and turn that understanding into clear, credible content that GTM teams actually use — in decks, calls, and customer conversations.

You'll need to develop two kinds of fluency at once: real fraud-industry knowledge and real product/technical fluency (how Sift's platform and features work, and why that matters to a buyer). Neither alone is enough — this role exists at the intersection.

What You'll Do

• **Translate product documentation into educational content:** Partner with Product Management and Engineering to understand new and existing features, models, and platform capabilities in technical depth, then translate that detail into clear, accurate content for Sales, CS, Solutions, and Support — written so both technical and non-technical audiences can use it confidently.
• **Ground every asset in fraud expertise:** Partner with Trust and Safety Architects (“TASA”) to build and apply fraud-industry knowledge — fraud typologies, attacker tactics, prevention strategies, and industry trends — so content explains not just what a feature does, but what fraud problem it addresses and why that matters to a customer.
• **Connect features ...