Principal Software Engineer - AI

About this role

Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.


JOB MISSION:
New Balance is seeking an experienced Principal Software Engineer to join our
Enterprise AI Solutions
team. This team is responsible for researching and delivering AI based solutions across the company to improve internal workflows, decision-making, and operational efficiency across a wide range of business functions, including operations, supply chain, finance, product, and corporate services.


A core focus of this role is designing and building enterprise-grade AI assistants and automations using
RAG
and
agentic AI
techniques —software agents that can plan, coordinate tools, interact with systems, and execute multi-step workflows with appropriate guardrails. These approaches are becoming an important part of modern enterprise software architectures, particularly for scaling automation responsibly across complex organizations. In this role, you will work closely with cross-functional partners, data and platform teams, and other engineers to design, implement, and deploy AI-enabled systems that are reliable, maintainable, and aligned with business needs.


This position is based in our Brighton, MA corporate office with occasional travel to Lawrence, MA.
MAJOR ACCOUNTABILITIES:

• Architect Agentic Systems: Define the architectural blueprint for autonomous and semi-autonomous agents that execute multi-step business processes across disparate enterprise systems.
• Strategic Collaboration: Partner with leadership in Finance, Supply Chain, and Product to identify high-value aut...