Principal Project Manager - Microsoft

About this role

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

As we expand across the EMEA region we are building a strong, Employee Experience-focused culture around proven leadership and a passionate team, hungry to partner with existing and new TTEC clients to deliver transformational CX solutions. As the recipient of the Microsoft Eagle Award for 2 years running, we are recognised experts in providing Microsoft Dynamics cloud-based software products.

The Role

The Project Manager is the customer focal point and responsible for management of system and solution implementations, including, but not limited to the following: project planning, project management, relationship building and the successful project delivery of the customer approved statement of work on time, in scope and in budget.

A successful Project Manager must be able to manage several concurrent projects, including large and complex projects, possibly with differing technical solutions and multiple workstreams, must be a self-starter and work with minimal direction. The Project Manager must be able to work effectively with assigned project resources, resource managers, account executives, customer account managers, pre-sales engineers, and support, as well as internal finance and administrative teams

### What you'll be doing:

• Effectively and successfully manage multiple large and medium sized projects with services component of varying sizes.
• Effectively and appropriately communicate with project stakeholders and TTEC organisation.
• Manage the revenue, budget and margin for the programs
• Demonstrate professionalism and leadership in representing TTEC.
• Establish and nurture productive and satisfactory relationships with customers, providing customer-focused and responsive support to their business needs
• Act a...