Senior Operations and Risk Manager

About this role

About us

Stef & Philips began life in 2006 as a traditional family-run lettings agent, servicing private tenants and landlords in North London. But the UK’s urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 4,300 accommodation units, 7,500 tenants and counting.

Choosing to work at Stef & Philips is more about than just having a job. All members of our team share the same goal: to help improve the lives if vulnerable people around the UK by delivering safe, suitable homes and vital services for the homeless, back by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all.

The Role

Reporting to the Board, you will be a pivotal leader responsible for safeguarding the operational and legal interests of a £70m turnover housing provider. As the business continues to scale, this role has been created to provide high-level "troubleshooting" and oversight. You will act as the final internal point of resolution for complex matters, ensuring that the company’s day-to-day operations remain robust, compliant, and efficient.

Main Duties & Responsibilities

Complex Problem Solving:

• Act as the primary lead for resolving non-standard or high-priority issues that fall outside the remit of individual departments. You will provide the "gravitas" needed to close out difficult matters with local authorities, legal representatives, and external stakeholders.

Contractual & Legal Coordination:

• Manage the drafting and refinement of property leases and commercial agreements using established templates. You will provide a critical filter, handling high-level nuances internally and coordinating with external solicitors on complex litigation or specialist drafting.

Operational Oversight:

• Provide strategic "steering" for various departments and proj...