Principal Operations Analyst – Flex Business Partner

About this role

The
Principal Operations Analyst, Flex Business Partner
plays a critical role in leading Flex initiatives and translating strategic programs into scalable, executable operating models across the GTM organization. This role is designed for a
strong self-starter
who can operate independently, bring structure to ambiguity, and proactively identify and solve business problems.


This individual drives the design, launch, and operationalization of Flex and other strategic programs, applying disciplined project management to establish clear workplans, ownership, milestones, dependencies, and delivery timelines. The role ensures activities are completed on schedule, risks are addressed early, stakeholders remain aligned, and programs transition seamlessly from planning through rollout, adoption, measurement, and continuous improvement. Success requires sound judgment, strong problem-solving skills, and the ability to influence cross-functional leaders without reliance on prescriptive direction.


Key Responsibilities

• Lead the planning and execution of Flex initiatives, aligning stakeholders, milestones, dependencies, and outcomes across Product, GTM and Operation teams
• Operationalize strategic programs by translating business objectives into scalable processes, governance, roles, metrics, and execution plans
• Manage programs from design through launch, adoption, and optimization using detailed project plans, defined milestones, dependencies, owners, and timelines to ensure all activities are completed on schedule and rollouts are seamless
• Define, track, and drive accountability to business KPIs and program outcomes, using insights to identify adoption gaps and improvement opportunities
• Develop and maintain business requirements, integrated project plans, implementation roadmaps, and readiness plans for new or evolving programs
• Proactively identify and manage business risks, execution gaps, dependencies, and friction points, escalating issues...