Business Operations Manager

About this role

Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution that transforms complex and fragmented patient data into concise “patient portraits" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time to giving better care to their patients.


Navina has been named one of the Top 100 AI companies globally by CB Insights and was awarded Best in KLAS for Clinician Digital Solutions in 2025. Navina’s partners include industry-leading value-based organizations, Privia Health and Agilon.


Navina is looking for a Business Operations Manager to join our Revenue Operations team, reporting directly to the RevOps Director. You'll partner closely with Sales, Customer Success, BDR, and Marketing leadership to design, run, and continuously improve the business processes that power our go-to-market engine. This is a hands-on role for someone who thrives on structure, loves solving operational bottlenecks, and is fluent in using AI tools to move faster than a traditional ops function ever could.


Responsibilities:

• Own and optimize end-to-end business processes across the sales and customer lifecycle, from lead to quote to close to renewal
• Design and run sales and CS enablement programs, including onboarding, playbooks, and methodology adoption (e.g., MEDDPICC or similar frameworks)
• Drive adoption of new GTM tools (e.g., Gong, DealHub, and other systems as we scale): partner with reps and managers through rollout, build training materials and workflows, monitor usage, and troubleshoot adoption gaps until tools are genuinely embedded in day-to-day work, not just "turned on"
• Build and maintain quoting workflows using DealHub, ensuring pricing, approvals, and contract terms move smoothly through the ...