Payments Operations Manager – Senior Associate

About this role

JOB DESCRIPTION

Lead payments operations to deliver accurate processing, strong controls, and a best-in-class client experience.

Help shape how money moves with precision, speed, and trust. In Payments Operations, you lead end-to-end payment flows, strengthen controls, and deliver a seamless client experience. You’ll partner across business, technology, risk, and compliance to meet regulatory requirements and drive continuous improvement. From reconciliation to exception handling and reporting, your work keeps operations safe, efficient, and transparent. Join us to elevate operational excellence and impact customers every day.

As a/an Payments Operations Manager (Senior Associate) in Payments Operations, you lead day-to-day processing, reconciliation, and optimisation of payment flows. You own the end-to-end payments lifecycle—from initiation and approvals to exception handling, settlement, and reporting—while driving strong controls and a best-in-class client experience. You partner with us across business, technology, risk, and compliance to meet regulatory requirements (including CASS) and deliver continuous efficiency improvements.

Job responsibilities

• Lead stakeholder engagement as the first point of contact; coordinate cross-functional alignment and timely issue resolution.
• Maintain a current control environment; ensure compliance with internal standards and regulated service levels, with focus on CASS rules.
• Own procedure documentation, governance, periodic reviews, and change control to reflect evolving business and regulatory needs.
• Oversee operational tooling (e.g., Uwat, IAhub); partner with technology and control teams to ensure reliability, access controls, and audit readiness.
• Deliver BAU activities within internal and regulated service levels; monitor queues, exceptions, reconciliations, and settlements with timely escalation.
• Drive payment-related projects and continuous improvement; manage testing and business readiness for ...