Part-Time Administrative Assistant

Responsibilities

The Administrative Assistant facilitates the smooth functioning of the front office by managing client scheduling, answering inquiries, and greeting visitors. They are also responsible for maintaining confidential client files, managing office supplies, and performing general administrative tasks.

Requirements

Candidates must possess a high school diploma or equivalent. Additionally, 1 to 3 years of relevant administrative experience is required for this position.

Skills

• Customer service
• Scheduling
• Data collection
• File maintenance
• Communication
• Administrative support
• Office management
• Confidentiality
• Proofreading
• Organization

About this role

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University
Department:
Counseling Center Administrative Support
Time Type:
Part time

Job Type:
Regular
FLSA Status:
Non-Exempt
Work Modality:
Union:
SEIU Local 500 - Provost & Enrollment Division
This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.
Job Description:
Summary:

The Administrative Assistant provides and facilitates the smooth functioning of the Center for Well-Being’s front office. The person in this position must be a responsible, dependable, and supportive team member and, as the Center’s first point of contact, have excellent customer service skills.
Essential Functions:

Client and staff scheduling. Answer phones, check Center email and voicemail, schedule Center for Well-Being appointments (e.g., initial consultations and single-sessions), greet walk-ins, manage staff and trainee requests for room scheduling.
Client and community contact. Direct clients and process client paperwork, provide information to the AU community regarding Center services, observe and maintain confidential front office environment.
Data Collection and File Maintenance. Create and maintain confidential files for clients. Direct fax and phone calls, trainee files and office mail.
General Office Responsibilities. Proof and maintain office contact lists, manage front desk supplies, make copies, distribute materials, maintain shared office spaces (e.g., crisis room).
Competencies:
Serving Customers.
Prioritizing and Organizing.
Championing Customer Needs.
Supporting Coworkers.
Making Accurate Judgments and Decisions.

Position Type/Expected Hours of Work:
Part-time.
25 hours per week.

Salary Range:
$22.00 - $24.00 per hour.

Required Education and Experience:
High school diploma or equivalent.
1 - 3 years of relevant experience.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits
Click here to learn about American University's unique benefit options.
Other Details
Hiring offers for this position are contingent on successful completion of a background check.
Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
American University is an E-Verify employer.
Current American University Employees
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email theworkline@american.edu.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

About American University

Libraries · 51-200 employees · headquartered in Washington, District of Columbia · founded 1979