Oracle Fusion Cloud Sales and Service CRM Business Analyst(s)

About this role

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Oracle Fusion Cloud Sales and Service CRM Business Analyst(s)
associated with the project, as directed by the Client.

• Canada role\*\*\*\*\*\*

The scope of the services may include, but are not limited to:

• Working jointly with the Oracle Fusion Cloud Sales and Service CRM Program team to ensure CRM concepts are leveraged with configuration where possible resulting in the delivery of quality software meeting the client requirements;
• Conducting, leading, and supporting interviews and analysis with multiple stakeholders to gather user requirements, following the Client’s Agile-Iterative methodology via workshops, questionnaires, surveys, site visits, workflow analysis, use cases, scenarios, and other methods;
• Working with internal the Client’s BAs, QAs, and Developers to ensure requirements are making it into the Build/Release;
• Leveraging Oracle Fusion Cloud Sales and Service CRM knowledge and experience to identify opportunities for process improvements and re-engineering aligned to the Oracle Fusion Cloud Sales and Service CRM; reducing customization and provide analysis, propose change strategies, and communicate proposed strategies appropriately;
• Providing in depth knowledge for use and best fit modules of CRM capabilities to address the requirements with minimal customization and maximum reusability;
• Translating business requirements into CRM Functional specifications and User Stories in MS Azure DevOps to support the delivery of an eCRM in a composable architecture environment;
• Maintaining all documentation as changes are introduced;
• Creating Iteration release notes;
• Creating user manuals, delivering training sessions, and providing support to ensure high end user adoption;
• Providing coaching, mentoring, and knowledge transfer to ITSS team members fo...