Operations Manager (Remote, Dayshift)

About this role

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Position Summary:

We are seeking an experienced and results-driven Operations Manager to lead and oversee day-to-day business operations. The ideal candidate will be responsible for managing a team, monitoring key performance indicators (KPIs), driving operational improvements, and ensuring the achievement of business objectives. This role requires strong leadership skills, a data-driven mindset, and advanced proficiency in Microsoft Excel.

Key Responsibilities:

• Manage, coach, and develop a team to ensure high levels of performance and engagement, including managing people remotely.

• Set clear expectations and monitor individual and team KPIs.

• Conduct regular performance reviews and provide feedback to drive continuous improvement.

• Analyze operational data and generate reports to identify trends, issues, and opportunities.

• Develop and implement action plans to improve productivity, efficiency, and service quality.

• Ensure daily operations are executed effectively and aligned with company goals.

• Collaborate with internal stakeholders to address operational challenges and support business initiatives.

• Prepare and present performance reports and recommendations to leadership.

• Utilize Microsoft Excel to create dashboards, reports, and data analyses.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).
• Proven experience in an Operations Manager or similar leadership role.
• Strong people management and coaching skills.
• Solid understanding of KPI tracking and performance management.
• Data-driven with strong analytical and problem...