Operations Manager - PCS Home Care

About this role

It's fun to work in a company where people truly BELIEVE in what they're doing!


*We're committed to bringing passion and customer focus to the business.*
Operations Manager – PCS Home Care
FULLY ON-SITE IN ROCHESTER
Reports To: Vice President of Operations, Northern Region


Supervises: Intake Coordinators, Staffing Coordinators


Salary: $75,000-$100,000 Annually
Position Summary
The Operations Manager is responsible for managing the daily operations of the Personal Care Services (PCS) Home Care division, including Intake, Staffing Coordination, and Community Outreach. This position supervises frontline operations staff, ensures daily workflows run efficiently and in compliance with regulatory requirements and company standards. The Operations Manager will monitor daily performance, resolve operational issues, coach and develop team members, and help ensure the organization can serve clients effectively while maintaining strong relationships with employees, referral sources, and internal partners.


Essential Duties And Responsibilities

• Manage day-to-day operations of Intake and Staffing Coordination for the PCS Home Care division.
• Supervise, schedule, train, and coach operations staff. Conduct performance evaluations and address performance concerns in partnership with HR.
• Manage Intake workflows, including referral processing, case openings, authorizations, and timely follow-up.
• Manage Staffing Coordination activities to ensure case coverage, appropriate caregiver matching, and timely response to call-outs and staffing gaps.
• Track and report on departmental KPIs, including intake turnaround, referral conversion, staffing coverage, and caregiver utilization.
• Identify operational issues and trends and recommend and implement process improvements.
• Serve as the escalation point for client, caregiver, and staffing issues, resolving concerns promptly and professionally.
• Coordinate daily with Clinical Operations, HR...