Operations Manager - Lead Operations. Build Teams. Drive Results - Phoenix, AZ

Responsibilities

The Operations Manager will oversee daily distribution center activities, including receiving, picking, packing, and shipping to ensure accurate and timely order fulfillment. They are responsible for leading warehouse teams, driving safety culture, and implementing continuous improvement initiatives to optimize operational performance.

Requirements

Candidates must have at least 4 years of leadership experience in distribution, warehouse, or supply chain operations. A bachelor's degree or an equivalent combination of education and experience is required, along with proficiency in Warehouse Management Systems and Microsoft Excel.

Skills

• Warehouse Operations
• Team Leadership
• Distribution Management
• Process Improvement
• Safety Compliance
• Performance Monitoring
• Data Analysis
• Warehouse Management Systems
• Microsoft Excel
• Project Management
• Budgeting
• Forecasting
• Employee Development
• Operational Excellence
• Supply Chain Management

About this role

At The Wasserstrom Company, you'll have the opportunity to lead a critical
operation for one of the foodservice industry's most respected and enduring
organizations. For more than 120 years, Wasserstrom has built a reputation for
exceptional service, strong customer relationships, and operational excellence.
We combine the stability of a well-established company with the drive to
continuously improve, invest in our people, and embrace new technologies. We're
seeking an experienced Operations Manager who is passionate about developing
teams, improving processes, and delivering results in a fast-paced distribution
environment.

WHAT YOU'LL DO

As Operations Manager, you'll oversee the daily flow of products through our
distribution center, ensuring orders move accurately, efficiently, and safely
from receiving to shipment. You'll lead supervisors and operations teams while
balancing customer expectations, productivity goals, inventory accuracy, and
employee engagement. 

KEY RESPONSIBILITIES

LEAD WAREHOUSE OPERATIONS

* Direct daily distribution center activities including receiving,
replenishment, picking, packing, staging, and shipping.
* Ensure customer orders are fulfilled accurately and on time.
* Prioritize workloads and allocate labor based on business needs.
* Remove operational roadblocks and drive consistent execution across teams and
shifts.

CHAMPION SAFETY AND COMPLIANCE

* Foster a strong safety-first culture.
* Partner with Safety and Human Resources teams to investigate incidents and
implement corrective actions.
* Ensure associates receive appropriate training and resources.
* Maintain a clean, organized, and safe work environment.

DRIVE PERFORMANCE AND CONTINUOUS IMPROVEMENT

* Monitor key performance indicators, labor productivity, service levels, and
quality metrics.
* Use data and root-cause analysis to identify improvement opportunities.
* Lead projects focused on workflow optimization, space utilization,
automation, and process improvements.
* Support the implementation of new technologies and operational best
practices.

DEVELOP PEOPLE AND BUILD STRONG TEAMS

* Coach, mentor, and develop supervisors and future leaders.
* Create accountability while fostering employee engagement and recognition.
* Partner with Human Resources on recruiting, employee development, performance
management, and retention.
* Build a workplace culture where employees understand the impact of their work
and have opportunities to grow. 

PARTNER ACROSS THE BUSINESS

* Collaborate with Transportation, Inventory Control, Purchasing, Sales,
Customer Service, and Human Resources.
* Support planning, budgeting, forecasting, and operational excellence
initiatives. 

WHAT WE'RE LOOKING FOR

REQUIRED QUALIFICATIONS

* Bachelor's degree or equivalent combination of education and experience.
* 4+ years of leadership experience in distribution, warehouse, logistics, or
supply chain operations.
* Proven ability to lead teams, drive results, and improve operational
performance.
* Strong analytical and problem-solving skills.
* Experience using Warehouse Management Systems (WMS) and Microsoft Excel. 

PREFERRED QUALIFICATIONS

* Lean Six Sigma certification or continuous improvement training.
* Experience implementing labor management or pay-for-performance programs.
* Knowledge of warehouse automation technologies, including pick-to-light
systems, conveyors, robotics, pick modules, and put walls.
* Strong project management experience.
* Experience managing operational budgets and delivering measurable business
results. [Operations...27.2026 JS | Word]
[https://wasserstrom-my.sharepoint.com/personal/michaelelmer_wasserstrom_com/_layouts/15/Doc.aspx?sourcedoc=%7B84EB07B9-3A18-4610-A217-C5375F2FE96A%7D&file=Operations%20Manager%20-%20Draft%2010.27.2026%20JS.docx&action=default&mobileredirect=true]

THE IDEAL CANDIDATE

You are:

* A people-first leader who develops talent and builds strong teams.
* Comfortable making decisions in a fast-moving environment.
* Data-driven and focused on continuous improvement.
* Passionate about warehouse safety and operational excellence.
* Skilled at balancing customer service, productivity, quality, and cost. 

WHY JOIN WASSERSTROM?

At Wasserstrom, you'll have the opportunity to make a visible impact on our
operations, our customers, and our people. We're looking for leaders who want to
challenge the status quo, improve processes, and help build the future of
distribution excellence.

If you're ready to take ownership of a large-scale operation and lead
high-performing teams to the next level, we encourage you to apply.

Apply today and help us deliver excellence every day.

EOE AA M/F/Vet/Disability We are an Equal Opportunity Employer and will give
consideration to all applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, protected veteran status
or disability.

About The Wasserstrom Company

Restaurants · 1,001-5,000 employees · headquartered in Columbus, Ohio · founded 1902