Operations Manager (Government)

About this role

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

The Operations Manager will have overall responsibility for the performance, operation and maintenance of services provided on a mission-critical telecommunications network. This leadership position will provide operational direction and governance across the environment and will work across all programmatic functions to establish an integrated operations model focused on reliable service delivery and continuity of operations.

Job Duties/Responsibilities:

·       Lead the performance, operations, maintenance, and service assurance of critical government network services and enterprise-level operational functions

·       Direct operations governance across the NOC/SOC environment, service desk, incident, problem, change, maintenance, restoration, fault, and performance-management processes

·       Establish operational standards, escalation paths, performance measures, service reviews and continuous-improvement practices

·       Coordinate with program management, engineering, security, test, implementation, BSS/OSS, suppliers, subcontractors and customer stakeholders

·       Ensure new and transitioned services meet operational readiness criteria before production acceptance, including monitoring, documentation, support procedures, training and handoffs

·       Oversee operational reporting, service-level performance, major incident response, root-cause analysis, corrective actions and chronic issue resolution

·       Provide clear ...