Operations Manager (CVG)

Responsibilities

The Operations Manager leads daily airport operations, coaching a team of Ambassadors to meet security, service, and sales standards. They also support the General Manager with recruitment, employee development, and performance analysis to ensure operational efficiency.

Requirements

Candidates must have at least 3 years of leadership experience in a customer-facing environment and the ability to pass a government background investigation. The role requires strong interpersonal skills, proficiency with technology, and the flexibility to work a non-traditional schedule.

Skills

• Leadership
• Customer service
• Sales
• Security
• Coaching
• Mentoring
• Recruitment
• On-boarding
• Employee relations
• Data analysis
• Stakeholder management
• Communication
• Interpersonal skills
• Compliance
• Technology proficiency

Benefits

• Paid time off
• Company-paid holidays
• Wellness stipend
• 401k retirement plan
• Medical insurance
• Dental insurance
• Vision insurance
• Pet insurance
• Home insurance
• Auto insurance
• Company-paid disability insurance
• Life insurance
• Family planning benefits
• Paid parental leave
• Family, military & bereavement leave
• Emotional well being assistance
• Ongoing training & development
• Free CLEAR memberships

About this role

The Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily operations of a team of hourly Ambassadors. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales.
Key Responsibilities Include:
Support the General Manager in all essential duties for the efficient operation of the station, creating an environment in which Ambassadors are able to perform duties related to security, service and sales.
Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
Assist with the recruitment, on-boarding, and development of Ambassadors while supporting a culture of continuous learning and development.
Coach, mentor, and train the team to meet sales and customer service goals and standards
Assist with employee relations matters & investigations as needed
Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve team performance
Build and foster internal and external stakeholder relationships & serve as a trusted member of your local station leadership team
Spend at least 80% of time on the floor in a customer-facing environment at the airport
Ideal candidates will have:
At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).
Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
Solid leadership and organizational skills, and ability to manage multiple priorities in an ever-changing environment
Experience with employee engagement, customer satisfaction, sales and adhering to compliance standards.
Proficiency in using technology daily in your work
​​Required to successfully complete a government background investigation
Ability to stand/walk for extended periods of time
Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
The base salary range for this role is $65,000-$75,000 / year depending on level of skills and experience.
This range represents the base salary consistent with our current compensation program for this position at CLEAR. Actual compensation will vary based on factors including, but not limited to, location, education, skills, experience, and performance.
Perks of Being a Team Member at CLEAR!
Competitive compensation structure with base and target bonus
3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
$100 monthly wellness stipend for health and fitness-related expenses
401k Retirement Plan with company match
Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance
Family Planning benefits through KindBody
Paid Parental Leave
Family, Military & Bereavement Leave Program
Emotional Well Being Assistance
Ongoing training & development programs to grow & advance your career with a growing company!
Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!
Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.
We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

About CLEAR - Field

Consumer Services · 1,001-5,000 employees · headquartered in New York, NY · founded 2010