Operations Manager - Customer Experience

About this role

Operations Manager – Customer Experience

Location: Dallas, TX
Employment Type: Full-Time 
Compensation: $90,000+ annually

Overview

Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are everything.

This role is ideal for a hands-on leader who takes ownership of people, processes, and outcomes — someone who knows how to run efficient operations, develop strong teams, and consistently deliver a high-quality experience.

No industry-specific experience required. We provide full training.

What You’ll Do

• Own daily operations in a **customer-facing, high-volume environment**

• Lead, coach, and develop a team while driving accountability to**performance standards and KPIs**

• Ensure every customer interaction is **professional, efficient, and high-quality**

• Oversee**scheduling, staffing, and workflow management**to maintain smooth operations

• Track, analyze, and improve **key performance metrics** related to service, productivity, and overall experience

• Identify operational gaps and implement **process improvements**

• Step in as needed to support the team and maintain service levels

What This Role Feels Like

• Fast-moving environment where **priorities shift and strong leadership is critical**

• A balance of **people leadership and operational execution**

• High standards — you’ll be measured on **team performance and consistency**

• A role where you are **actively involved, coaching in real time, and driving results daily**

What We’re Looking For

• 3+ years of leadership or management experience in **customer service, hospitality, retail, call center, or operations environments**

• Proven ability to manage **team performance, metrics, and day-to-day operations**

• Strong communication skills with the ability to **coach, problem-solve, and lead effectively**

• Comfortable working in a **structured, process-driven environment**

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