Operations Manager, Courier & Logistics

About this role

The Team


The Planning & Performance team is responsible for ensuring our courier network remains stable, engaged, and responsive across multiple markets. We oversee the lifecycle experience following onboarding, focusing on enabling new couriers to get started successfully and supporting ongoing participation over time.


Our mission is to maintain a reliable and adaptable supply base that can flex in line with changing customer and operational demand. We combine data insights, operational strategy, and cross-functional collaboration to ensure our network remains healthy, resilient, and ready to scale.


The Role


As an Operations Manager, you will play a key role in shaping the performance and stability of our courier network across multiple markets. You will focus on the lifecycle beyond onboarding, ensuring strong engagement, sustainable participation, and the right balance of supply to meet evolving demand.


This is a fast-paced and high-impact role, centred on understanding network dynamics, identifying emerging risks or opportunities, and implementing effective operational responses. You will be accountable for maintaining a healthy and responsive supply base throughout the lifecycle, ensuring it aligns with business and customer needs.


You will operate as a hands-on operator, taking initiatives from concept through to execution and continuous improvement. Working closely with cross-functional partners across operations, product, analytics, and other central teams, you will translate data and insights into scalable strategies and frameworks. Acting as the bridge between analysis and execution, you will build practical playbooks and mechanisms that drive consistent performance across markets.


Requirements

• Demonstrated experience leading and delivering operational improvements or strategic initiatives in complex, fast-paced environments. You have a track record of identifying gaps or opportunities and translating them i...