Operations Manager, Client Success

About this role

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!


We are looking for an
Operations Manager, Client Success
to join our Wisdo team. The Operations Manager supports the full Client Success function, spanning Coaching and other client-facing programs, by managing the data, reporting, lifecycle design, and operational processes that help the team run smoothly and scale. This role partners directly with Client Success leadership and cross-functional teams to define how customer performance, outcomes, and contractual commitments are measured, monitored, and reported, while keeping cross-functional work organized, on track, and clearly communicated to stakeholders.To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.


*This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.*
What You’ll Do

• Partner with Client Success leadership to translate strategy into operational processes and workflows spanning Coaching and other client-facing programs, and lead their implementation across the team.
• Own and continuously improve operational workflows, including scheduling and program delivery structures.
• Own end-to-end reporting on client activation, engagement, retention, outcomes, and operational performance across all Client Success programs.
• Use dashboards and analytics tools (e.g., Looker or Mixpanel) to monitor program and operational performance and give leadership real-time visibility, partnering with Product on build out as needed.
• Analyze client and engagement data using Excel, Google Sheets, and existing dashboards to identify trends, risks, and opportuni...