Operations Manager

Responsibilities

The Operations Manager is responsible for the onboarding, coaching, and performance management of frontline drivers and helpers. They must ensure safety compliance, conduct root cause investigations, and audit daily route operations documentation.

Requirements

Candidates must have an Associate's degree or a High School Diploma with at least two years of relevant work experience. A valid driver's license is required upon hire.

Skills

• Performance management
• Coaching
• Mentoring
• Onboarding
• Safety compliance
• Root cause investigation
• Documentation
• Regulatory compliance
• Communication
• Leadership
• Conflict resolution
• Operations management
• Time and attendance tracking

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Stock purchase plan
• 401(k) matching
• Paid vacation
• Paid holidays
• Personal days

About this role

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and
Performance Management of all drivers and helpers. Establish and maintain
positive relationships with all front-line employees. Spends the majority of the
day in the field with frontline employees.

II. Essential Duties and Responsibilities

* Ensuring new frontline employees have tools, instruction, and feedback for
successful daily duties
* Meet with new frontline employees daily to ensure consistent communication
and support of onboarding
* Provide timely and consistent touchpoints with frontline employees.
* Regular review of best practices to enhance daily performance
* Focus on understanding and progress of frontline employee career goals
* Identify and address improvement opportunities and collaborate with frontline
employees to ensure continued success
* Actively practice and seek feedback on coaching conversations.
* Lead by example to ensure safety practices are paramount with each employee
and
* Teaching and developing an understanding of the WM Way
* Conducts Root Cause Investigations for all injuries and incidents, ensuring
consistent discipline and retraining.
* Documents and maintains records required by regulatory agencies such as the
Department of Transportation.
* Reviews and audits documentation related to route operations daily (e.g.,
DVIRs, driver time and attendance, open tickets), following up where
appropriate.
* Visits customers and customer sites to evaluate and resolve safety issues,
seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

* Associate's Degree (accredited) or in lieu of a degree,
* High School Diploma (accredited) and two (2) years of relevant work
experience.
* Must be at least 18 years of age and
* Legally eligible to work in the country where the position is located
* Driver's License Valid Driver's License Upon Hire

B. Preferred Qualifications

* Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and
occupational risks, and the work environment of the job. Reasonable
accommodation may be made to enable individuals with disabilities to perform the
essential functions of the job.

☒ Combination: This job operates in a mix between an office environment and
plant/field environment and routinely requires the use of standard office
equipment such as computers, phones, copy machines, etc.

V. Benefits
At WM, each eligible employee receives a competitive total compensation package
that includes medical, dental, vision, life insurance, and short-term
disability. In addition, we offer a stock purchase plan, company matching on a
401(k), and more. Employees also receive paid vacation, holidays, and personal
days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click
Apply.

ABOUT WM

WM (WM.com [https://www.wm.com]) is North America's leading provider of
comprehensive environmental solutions. Previously known as Waste Management and
based in Houston, Texas, WM is driven by commitments to put people first and
achieve success with integrity. The company, through its subsidiaries, provides
collection, recycling and disposal services to millions of residential,
commercial, industrial, medical and municipal customers throughout the U.S. and
Canada. With innovative infrastructure and capabilities in recycling, organics
and renewable energy, WM provides environmental solutions to and collaborates
with its customers in helping them pursue their sustainability goals. WM has the
largest disposal network and collection fleet in North America, is the largest
recycler of post‑consumer materials and is a leader in beneficial use of
landfill gas, with a growing network of renewable natural gas plants and the
most landfill gas‑to‑electricity plants in North America. WM’s fleet includes
more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck
fleet in the industry in North America. Healthcare Solutions provides collection
and disposal services of regulated medical waste, as well as secure information
destruction services, in the U.S., Canada and Western Europe. To learn more
about WM and the company’s sustainability progress and solutions, visit
Sustainability.WM.com [https://sustainability.wm.com/].

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard to race,
color, creed, religion, sex, sexual orientation, gender identity, national
origin, age, disability, status as a protected veteran or any other
characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all
applicants and employees, without discrimination on the basis of all grounds
protected by applicable human rights legislation. Accommodations are available
on request for candidates taking part in all aspects of the selection process.
Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires
individuals have a REAL ID or an acceptable alternative. This position may
require the successful candidate to travel by air for business reasons or
service federal property. Accordingly, successful candidates must have, or be
willing to obtain, a REAL ID or TSA‑approved alternative.

Where We Stand. We are 50,000+ people — from many places and many backgrounds,
and it is our amazing differences that make us stronger. Our commitment to
inclusion, equity and diversity is rooted in our values and woven into our
business strategies, as we work toward a sustainable tomorrow.

About Waste Management, Inc. (WM)

Environmental Services · 10,001+ employees · headquartered in Houston, Texas