Operations Manager

Responsibilities

The Operations Manager oversees daily regional operations, implements strategic policies, and ensures high-quality patient service. They are responsible for managing office managers, monitoring performance metrics, and facilitating hiring and employee relations.

Requirements

Candidates must have at least 5 years of experience in both treatment coordination and management. A bachelor's degree in business management or a related field is preferred but not required.

Skills

• Operations Management
• Team Leadership
• Treatment Coordination
• Staff Training
• Performance Monitoring
• Data Analysis
• Strategic Planning
• Employee Relations
• Customer Service
• Sales Skills
• Communication
• Hiring
• Scheduling
• Conflict Resolution
• Marketing Collaboration

Benefits

• Paid Training
• Competitive monthly and annual bonus structure
• Company vehicle
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Paid Time Off
• Identity Theft Protection
• MetLaw
• Pet Insurance
• Free and discounted Orthodontic Treatments
• Continued education program

About this role

Description
About us:
At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. We are looking for team members who are passionate about high-quality care and align with our Core Values:
Accountability
Continuous Improvement
Inclusion
Integrity
Respect
Teamwork
Transparency
If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply.

Job Description:

As the Operations Manager, you will be responsible for overseeing the daily operations of your region and ensuring that operations run efficiently and effectively. You will oversee developing and implementing operational strategies and policies that will help the company achieve its goals and objectives, while also ensuring that the highest quality of patient service and satisfaction is maintained. You will be expected to monitor performance, analyze data, and develop plans to address any issues in your region.

Tasks include but are not limited to:
Ensure that all OE team members understand our company mission and uphold it in the highest regard
Manage three to four directly reporting office managers as assigned per territory
Do weekly site visits and provide support directly to staff and providers
Coach managers on how to resolve clinic and patient issues
Support managers in employee relations conversations
Help resolve patient issues that have been escalated within 24 hours
Empower clinic manager to oversee metrics progress and evaluate the health of case acceptance
Strategize and implement action plans to achieve financial results
Ensure managers and staff follow all policies and procedures to ensure staff and patient safety.
Evaluate the level of customer service provided by office staff
Evaluate clinical patient flow and communicate with office manager and marketing.
Collaborate with Marketing to ensure that office marketing needs are being met.
Ensure all huddle procedures are being followed
Train managers/treatment coordinators
Report clinical case acceptance monthly before the first payroll of the month.
Complete Operations Checklist quarterly for each location with a goal of 95%
Complete SCRUM calls weekly with Directors and CMs
Ensure that bonding and collections goals are met every month for each of their clinics
Evaluate metrics on a regular basis to project the clinical performance at the end of the month, quarterly, and annually
Schedule and run TC and Manager meetings
Report the hiring needs for assigned territories
Interview and initiate the hiring process with the human resources department
Facilitate employee terminations
Be the advocate for their clinics and team members
Provide coverage for clinics as needed including Saturday shifts
Create and maintain team members' weekly schedules
Participate in Marketing event
Other tasks as assigned
Requirements
5 years experience in treatment coordination in a private medical practice
5 years experience in management
Excellent communication and sales skills
Ability to motivate and build strong teams
Bachelor's degree in business management or administration, and/or education and experience in a relevant field preferred, but not required.
Working Hours/ Location:
Monday – Wednesday 8:45am – 5:00pm
Thursday & Friday 6:45am – 3:00pm
2 Saturdays per month
Full time - Exempt
Travel availability to multiple Cincinnati locations as well as the HQ office in Des Plaines, IL for trainings and meetings on an as needed basis.
Benefits and Perks:
Paid Training
Competitive monthly and annual bonus structure
Company vehicle
Medical, Dental, Vision, and Life Insurance
Short-Term Disability
Long-Term Disability
Employee Assistance Program
Health Savings Account
Dependent Care Account
401(k) and matching
Paid Time Off
Identity Theft Protection - LifeLock
MetLaw
Pet Insurance
Free and discounted Orthodontic Treatments
Continued education program

About Orthodontic Experts LTD

Hospitals and Health Care · 201-500 employees · headquartered in Greater Chicago Area, IL · founded 2012