Operations Manager

About this role

# Operations Manager

• DEPARTMENT OF FINANCE

• Full-Time

Location

MANHATTAN

• Exam May Be Required

Department

A/C Adjudications - Chief ALJ

Salary Range:

$140,000.00 – $150,000.00

Save

## Job Description

IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT ADMINISTRATIVE STAFF ANALYST OR A COMPARABLE CIVIL SERVICE TITLE, WITH SIMILAR JOB DUITES, ARE ENCOURAGED TO APPLY. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Customer Operations Division has oversight of the Department of Finance Business Centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.

The Adjudication Division is responsible for conducting hearings on all parking and camera violations issued in New York City. It hosts in-person hearings in the Business Centers and conducts hearings by mail, web, and mobile app. In addition, the judges hear appeals of parking ticket determinations, and a special unit for Commercial Adjudications conducts hearings and appeals on tickets issued to commercial vehicles.

The Customer Operations/Adjudications Division is seeking an Administrative Staff Analyst (Non-Managerial Level 2) to serve as the Operations Manager for the STARS Modernizati...