Operations Manager

Responsibilities

The Operations Manager coordinates clinical activities across multiple offices, focusing on financial performance, budgeting, and billing. They also oversee provider recruitment, personnel management, and ensure compliance with OSHA and HIPAA regulations.

Requirements

Candidates must hold a Bachelor’s or Master’s degree in health or business administration or possess at least 5 years of recent healthcare management experience. Proficiency in office management, human resources, and computer systems is required.

Skills

• Operations management
• Financial performance monitoring
• Budgeting
• Billing
• Contract management
• Provider recruitment
• Human resource management
• Office management
• Computer systems
• Communication skills
• Problem-solving
• Decision-making
• OSHA compliance
• HIPAA compliance
• Inventory management
• Strategic planning

About this role

SUMMARY

Coordinate clinical activities of multiple offices, including an emphasis on monitoring financial performance, budgets, billing, and contracts. Travel between offices and work with division managers & supervisors. Also, there will be a responsibility to help recruit providers and maintain provider relations.

REQUIREMENTS

* Bachelor’s or Master’s Degree in health or business administration or minimum of 5 years of recent Administration management experience in a health care and/or organization.
* Knowledge of organization policies and procedures. 
* Knowledge of human resource management techniques. 
* Ability to work well with people. 
* Knowledge of office management techniques and practices. 
* Knowledge of computer systems and applications. 
* Skill in written and verbal communication. 
* Ability to apply policies and principles to solve everyday problems and deal with a variety of situations. 
* Ability to exercise initiative, problem-solving, decision-making. 
* Ability to read, interpret, and apply clinic policies and procedures. 
* Ability to identify problems and recommend solutions. 
* Ability to establish priorities and coordinate work activities presented.

DUTIES AND RESPONSIBILITIES

* Coordinates the work activities and schedules at clinic/hospital divisions with Division Managers and Supervisors.
* Administers Clinics for OSHA compliance in a consistent and timely manner.
* Assists in the opening and setting up of new divisions as requested by Executive Director of Operations.
* Recruits, hires and supervises assigned personnel. Assists with recruiting of Physicians, NP, PA, in facility as needed or required by management.
* Works with Executive Director to ensure that office space, equipment, and supplies are provided and maintained appropriately for medical staff and employees for optimum patient care
* Handles various personnel matters including forms and procedures as required. or needed by Executive Director.
* Random visits to clinics to monitor appointment, patient flow, and medical record systems in clinics. Evaluate the operational flow.
* Ensures Corporate payer contracts, credit and collection procedures are
 followed.
* Resolves work problems to ensure quality patient service.
* Identifies, analyze and resolves operational problems.
* Work closely with medical providers of all divisions to ensure smooth patient flow, documentation and billing done in timely manner. Liaison with medical providers and management.
* Works with Executive Director to ensure operations and relations are effective.
* Attends required monthly/weekly management meetings and participates in committees as requested
* Participates in professional development activities to keep current with health care trends and practices.
* Maintains strictest confidentiality, security of patient records (paper and electronic records). HIPAA Compliance.
* Must have understanding of Information System and finance system
* Set and meet Financial Goals
* Maintain Spread Sheets on equipment and supply costs comparisons.
* Keep inventory of medical equipment and furniture for all divisions. Update annually

VALUES

1. Courtesy - Employee continuously demonstrates courteous behavior towards others and values the concerns, wishes, and feelings of co-workers in the workplace. Demonstrates compassion, empathy and appreciation towards others. Respects individual differences and appreciates diversity among clients and co-workers. 
2. Quality - Employee continuously takes pride in their work and strives for excellence to achieve the best possible results.  They establish and model standards that guarantee exceptional quality and necessary attention to detail.  They continually seek to improve processes and products, and hold themselves and others accountable for quality.  They work to find best practices, share with others and continuously makes improvements. 
3. Efficiency - Employee consistently seeks to obtain the best possible outcome in the least wasteful manner by maintaining and or implementing dynamic, relevant processes and procedures while consistently producing a quality work product.
4. Service - Employee continuously demonstrates a commitment to serving others and identifies opportunities to improve customer service and satisfaction. Employee builds strong rapport with those he/she interacts with. They respect the privacy and confidentiality of all patients, visitors, and co-workers, participates in providing service and comfort and effectively communicates information essential to the coordination of care. 
5. Teamwork - Employee continuously establishes and maintains productive and cooperative relationships with others. They proactively share their expertise with the rest of the team and devote appropriate time and energy to establishing and maintaining networks. They contribute as a team member and resolve conflicts, confrontations and disagreements positively and constructively. 
6. Communication – Employee effectively conveys information and expresses thoughts and facts.  They actively seek information from a variety of sources and disseminate it in a variety of ways.  They take responsibility for ensuring that those they work with have the current and accurate information needed for success. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.