Operations & Growth Manager

About this role

Position Type:
Full Time

Location:
Philippines (Remote)

Schedule:
Monday - Friday, 8am-5pm PST

About the Company

Our client is a fast-growing, highly technical CFO and controllership services firm serving the trades industry. With a strong remote team in the Philippines and US, they deliver deeply embedded, practitioner-style advisory services for their clients. For a few specialized roles; they place global talent directly with their client. As they scale, their focus is on preserving their unique culture, fostering human capital, and leveraging AI-driven systems to enhance their service.

About the Role

The Operations Manager is a visionary leader responsible for ensuring operational excellence across our client's teams while maintaining and nurturing our warm, growth-oriented culture. This role balances people leadership with strategic oversight, supporting team development, employee engagement, and long-term organizational growth. The Operations Manager will act as a mentor, advocate, and developer for the team, particularly their Philippine-based staff, ensuring alignment with company values, processes, and client commitments.

Responsibilities

• Lead, coach, and develop a team of managers and senior staff, focusing on culture, employee growth, and retention.
• Partner with the CEO to translate company vision into actionable growth and development plans for individuals and teams.
• Serve as the primary advocate and voice for the Philippine team, ensuring communication, support, and engagement.
• Oversee operational workflows, ensuring effective utilization of ClickUp and other systems for task management and client deliverables.
• Support change management initiatives, introducing new processes and technologies while minimizing disruption and fear.
• Identify and cultivate emerging talent, creating clear pathways for growth and leadership.
• Ensure client expectations are met while maintaining employee wellbeing and engagement.
• C...