Operations and Service Optimisation Manager - Remote
Company: Employment Hero
Location: Melbourne VIC 3000 (Remote)
Type: Full-time
Remote: Yes
Posted: 2026-05-16
About this role
AI Job Summary
- Minimum 5+ years’ experience in senior operations leadership roles.
- Minimum 2+ years’ experience in a team management role, including leading volunteer workforces.
- Tertiary qualification in Operations Management or equivalent.
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### Role Type
Within Australia • Permanent • Full-time • Mid-level Senior
### Description
An exciting opportunity to work with a leading digital mental health, adding value with your leadership and change management skills!
- **Permanent, Full-time**
- **Fully remote – Sydney or Melbourne preferred**
- **Not For Profit Salary packaging & benefits – package up to $18,550 per year!**
- **Opportunity to make an impact on the lives of individuals affected by complex mental health, grief and loss issues**
Are you ready to make a difference in the mental health sector?
We are a medium-sized organisation, with 100+ people and 160 volunteers who are driven, passionate and engaged, and we embrace innovation and agile ways of working. Our vision is a brighter future for people, families and communities facing complex mental health issues. To achieve this vision, we have three goals:
– End mental health inequity through systemic change.
- Eliminate stigma, discrimination, and social exclusion.
– Equal employment and economic opportunity for people and families with complex mental health needs.
We provide unique digital psychosocial support services to those most in need, including individual and group based support, provided by allied health or peer-qualified staff and volunteers. In addition, we educate, reduce stigma, advocate and drive systemic change.
Visit www.sane.org to learn more about our work
About the role
The Operations and Service Optimisation Manager leads and oversees the design and implementation of a Services master roster and quarterly optimisation plans, as well as managing operational requirements and performance reporting for SANE’s di...