Operational Digital Product Manager

About this role

Job Description:

Operational Digital Product Manager

Remote - one day a month at either Angel Court or Bupa Place

Permanent

Salary - competitive + excellent benefits

35 hours per week

We make health happen.

Working in our support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

We have an exciting opportunity for an Operational Digital Product Manager to join Clinics Team. We're looking for a Product Manager who thrives on autonomy and is ready to take full ownership of improving the Colleague Experience. As the driving force behind your squad, you'll have the independence to shape your strategy, make key decisions, and deliver impactful solutions, while collaborating with passionate and talented colleagues.

You'll help us make health happen by:

• Defining the direction: developing a compelling vision, strategy and roadmap for your domain to deliver solutions that address emerging opportunities and long-standing issues.
• Leading with Impact: inspiring and guiding a cross-functional agile team to create innovative digital products that improve commercial outcomes and provide excellent user experiences.
• Owning your domain: taking full ownership of driving the Colleague Experience across all pre‑appointment, in‑appointment and post‑appointment journeys completed by Bupa's administration and clinician teams.
• Bridge business and clinical expertise with technology: collaborating with Bupa's business and clinical teams to ensure products are rooted in business/commercial value and patient health outcomes.
• Delivering customer-centric solutions: championing the customer's voice, identifying pain points and creating solutions that help users access our services with simplicity and efficiency.
• Optimisin...