Ocean Freight Operations Assistant Manager

About this role

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com


Primary Duties & Responsibilities

- Lead and manage end-to-end ocean freight operations for import/export, including booking, documentation, and dispatch for high-value or complex shipments.
- Act as the primary point of escalation for operational issues, ensuring timely resolution and customer satisfaction.
- Liaise with shipping lines, customs brokers, transport providers, flexitank suppliers, depots, warehouses, and other service providers to ensure efficient cargo movement and regulatory compliance across containerized freight and specialized transportation solutions.
- Review and approve critical documentation such as bills of lading, customs declarations, and regulatory paperwork.
- Monitor shipment milestones, proactively identify risks, and communicate delays or disruptions to customers and stakeholders with solutions.
- Coordinate and optimize end-to-end transportation solutions, including containerized freight, flexitank shipments, tank container movements, warehousing, transloading, and domestic transportation.
- Oversee job management including WIPS, accruals, cost control, and timely closures; ensure financial accuracy and compliance.
- Validate and approve customer invoices, reports, and creditor payments; identify opportunities for cost optimization and margin improvement.
- Maintain accurate shipment records and ensure timely updates in internal systems (e.g., CargoWise One).
- Ensure adherence to customs, quarantine, and maritime regulations; provide guidance on compliance matters.
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