Observability Lead Technical Program Manager/ Project Manager

Responsibilities

Lead complex technology programs for the Enterprise Observability Platforms team, developing plans, roadmaps, success metrics, and integrated delivery across engineering, product, architecture, cybersecurity, operations, and business stakeholders. Manage risks, resources, budgets, and dependencies while using validated, enterprise-authorized AI capabilities and data-driven analysis to improve program governance and delivery.

Requirements

Requires at least five years of technical program management experience, a proven record leading large application migrations, practical observability knowledge, and strong stakeholder, analytical, and change-management capabilities. Candidates should also have experience with Excel and SharePoint, large data sets, resource and budget management, and responsible use and validation of enterprise-authorized AI tools.

Skills

• Technical Program Management
• Large-Scale Application Migrations
• Observability
• Project Planning
• Stakeholder Management
• Risk Management
• Agile Delivery
• Analytical Reasoning
• Data-Driven Decision-Making
• Resource and Budget Management
• Microsoft Excel
• SharePoint
• Cross-Functional Leadership
• AI-Assisted Program Management
• Scope and Dependency Management
• Requirements Translation

Benefits

• Health Care Coverage
• On-Site Health and Wellness Centers
• Retirement Savings Plan
• Backup Childcare
• Tuition Reimbursement
• Mental Health Support
• Financial Coaching

About this role

Leverage your deep technical expertise and leadership to guide cutting-edge
projects, fostering growth and innovation in a dynamic environment. 

As a Lead Technical Program Manager in Enterprise Observability Platforms, you
will drive the successful delivery of complex technology projects and programs
that will help reaching business goals across the firm. Leveraging your deep
knowledge of technical principles, practices, and theories is essential for
developing innovative solutions, while simultaneously effectively managing
resources, budgets, and high-performing teams. Your strong analytical reasoning
and adaptability skills will enable you to navigate through ambiguity and
change, ensuring that technology initiatives align with business goals. With
advanced communication and stakeholder management abilities, you will foster
productive working relationships and influence decision-making to achieve
mutually beneficial outcomes. As a subject matter expert, you will contribute to
the development of operational plans and risk management strategies, ensuring
the highest quality and professionalism in service delivery. 

The ideal candidate brings 5+ years of technical program management experience,
a strong track record of leading large-scale application migrations, solid
observability domain knowledge, and the ability to navigate ambiguity and change
with strong analytical, data-driven decision-making.

Job responsibilities

* Develop and execute comprehensive project plans, incorporating technical
requirements, resource allocation, and timelines to ensure on-time delivery
of technology solutions
* Partner with engineering and product teams to define requirements, program
success metrics/OKRs, and roadmaps aligned to business outcomes
* Uses enterprise-authorized AI capabilities within the work environment to
accelerate program planning and risk synthesis (e.g., consolidating inputs
into integrated plans, RAID, and executive-ready updates), validating outputs
and handling data according to sensitivity requirements.
* Drive cross-functional execution across engineering, product, architecture,
cybersecurity, and operations to deliver integrated outcomes
* Identify and mitigate risks, proactively addressing potential roadblocks and
implementing contingency plans to maintain project and program momentum
* Collaborate with cross-functional teams, including engineering, product, and
business stakeholders, to define program scope, objectives, and deliverables,
ensuring alignment with overall business goals
* Utilize advanced analytical reasoning to assess program performance, identify
areas for improvement, and implement data-driven optimizations to enhance
efficiency and effectiveness
* Champion agile delivery practices and continuous improvement, fostering a
culture of continuous learning and innovation within the team
* Promotes reuse-first, AI-assisted practices for program governance and
reporting, ensuring human review and alignment to delivery standards.

 
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise in technical program
management, leading complex technology projects and programs in a large
organization
* Proven experience leading large application migrations, with a demonstrated
ability to drive projects and change initiatives from inception to successful
delivery in order to achieve outcomes aligned with firm objectives
* Strong Microsoft tools experience ( Excel and Sharepoint)
* Advanced expertise in stakeholder management, with the ability to establish
productive working relationships and influence decision-making across
cross-functional teams and clients. Be able to translate Customer
requirements into technical specifications to engineers, cloud team. 
* Demonstrated experience using enterprise-authorized AI capabilities within
the work environment to support program management workflows with strong
validation habits and awareness of data sensitivity
* Proven ability to lead through change, manage dependencies, and control scope
in high-pressure, shifting environments
* Experience in analyzing and manipulating large data sets to adjust level of
information detail based on the situation and requirement to enable
data-driven decision making
* Demonstrated proficiency in applying analytical reasoning and problem-solving
techniques to break down business, technical, or operational objectives into
manageable tasks and activities
* Good practical knowledge of Observability concepts and tools to be able
translate engineering dependencies and challenges into solvable problems
* Ability to review and validate AI-assisted plans, risks, and recommendations
before use, escalating when uncertain and following data handling
expectations.

* Proven track record of effectively managing resources, budgets, and
high-performing teams in a fast-paced, agile environment

Preferred qualifications, capabilities, and skills

* Financial Industry experience

JPMorganChase, one of the oldest financial institutions, offers innovative
financial solutions to millions of consumers, small businesses and many of the
world’s most prominent corporate, institutional and government clients under the
J.P. Morgan and Chase brands. Our history spans over 200 years and today we are
a leader in investment banking, consumer and small business banking, commercial
banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined
based on the role, experience, skill set and location. Those in eligible roles
may receive commission-based pay and/or discretionary incentive compensation,
paid in the form of cash and/or forfeitable equity, awarded in recognition of
individual achievements and contributions. We also offer a range of benefits and
programs to meet employee needs, b...

About JPMorgan Chase & Co.

Financial Services · 10,001+ employees · headquartered in New York, NY