North Regional Operations Manager (Dallas - Fort Worth, TX)

About this role

The Regional Operations Manager is responsible for driving operational performance, team development, and brand consistency across a portfolio of restaurants within a defined geographic region of the Terry Black’s Barbecue brand. This leadership role provides direct support to General Managers and their teams, ensuring each location operates efficiently, profitably, and in alignment with company standards. The ideal candidate adopts a hands-on, servant leadership style and is deeply committed to empowering store teams, delivering operational excellence, and enhancing the guest experience.

Key Responsibilities:

Operational Excellence and Store Support

• Serve as the primary liaison between restaurant leadership and corporate, ensuring alignment on operational goals, initiatives, and Terry Black’s Barbecue brand standards.
• Provide direct, in-person support to stores through regular site visits, coaching, and on-the-ground leadership.
• Partner with General Managers to identify operational gaps and implement solutions that enhance productivity, product quality, service consistency, and overall performance.
• Lead execution of systems, processes, and company-wide initiatives to drive operational efficiency and guest satisfaction.
• Support stores during critical periods such as peak seasons, events, or leadership transitions, offering both strategic guidance and hands-on assistance as needed.

Financial Oversight and Business Performance

• Oversee the financial performance of each Terry Black’s Barbecue location, ensuring targets for sales, labor, COGS, and controllable expenses are met or exceeded.
• Collaborate with General Managers on forecasting, budgeting, and action planning to improve margins and achieve profitability goals.
• Analyze key performance indicators (KPIs) to identify trends and opportunities for improvement across the region.

Leadership Development and Talent Management

• Recruit, develop, and retain high-performing General Ma...