NetSuite Customer Success Project Manager

Responsibilities

Manage project resources, timelines, and scope while serving as the primary point of contact for clients. Collaborate with cross-functional teams to deliver project plans, cost estimates, and post-implementation support.

Requirements

Requires 2-5 years of project management or consulting experience, preferably with NetSuite ERP implementations. Candidates must possess strong communication and negotiation skills, along with proficiency in project management software.

Skills

• Project Management
• NetSuite ERP
• Strategic Planning
• Client Interaction
• Microsoft Project
• Smartsheet
• Negotiation
• Communication
• ERP Systems
• Change Management
• Consulting
• Presentation Skills
• Managed Service Agreements
• Warehouse Environments
• Manufacturing
• AI-enabled tools

About this role

NetSuite Project Manager
USE (Jacksonville, FL) or Remote EST
We exist to transform our customers and change lives.
Who We're Looking For
Are you a dynamic professional with a passion for driving projects to success? Join RF-SMART as a Project Manager and lead our innovative projects to new heights. This role offers the perfect blend of strategic planning, client interaction, and team collaboration.
What You’ll Do:
Manage Projects: Oversee resources, timelines, scope, and customer expectations to ensure successful project completion.
Client Interaction: Establish yourself as the main point of contact for clients, managing communication and escalations.
Strategic Planning: Generate and deliver project plans and cost estimates, manage change requests, and negotiate project scope changes as well as managed service agreements.
Cross-Functional Collaboration: Work with internal teams to manage project deliverables and ensure seamless service.
Post-Implementation Support: Participate in post-Go-Live activities for key accounts to ensure ongoing success.
What You Bring:
Proven Success: 2-5 years of project management and/or consulting experience, preferably with NetSuite ERP implementations.
Technical Skills: Proficiency in Word, Excel, PowerPoint, Microsoft Project, and Smartsheet. Functional experience with ERP systems, especially NetSuite, is a plus.
Excellent Communication: Strong written and verbal communication skills, with the ability to deliver impactful presentations.
Negotiation Skills: Experience managing executive relationships and closing large deals including managed service agreements.
Willingness to Travel: Ready to travel up to 10-20% to connect with clients and facilitate project delivery.
A Bachelor’s degree in a related field or equivalent work experience.
Experience with ERP distribution applications, manufacturing, and/or warehouse environments is desired.
Some technical or application functional NetSuite experience is a plus.
Curiosity and comfort with AI-enabled tools, with the ability to identify new ways to apply them to project management and share best practices with the team.
Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a NetSuite Customer Success Project Manager, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.
Employer does not sponsor applicants for employment visa status (e.g., H-1B visa status).
General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.
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About RF-SMART

Software Development · 201-500 employees · headquartered in Jacksonville, Florida · founded 1982