Multi-site Operations Manager (Birmingham based)

Responsibilities

You will travel to partner kitchens across the UK to train teams on brand standards and ensure operational consistency. Additionally, you will provide commercial guidance to partners to help them grow their sales and manage the launch of new kitchen sites.

Requirements

Candidates must have hands-on experience in professional kitchens as a chef, kitchen manager, or similar role. You must be organized, comfortable with frequent UK travel, and possess the ability to train and motivate diverse teams.

Skills

• Operations management
• Staff training
• Kitchen management
• Food safety
• Menu presentation
• Commercial awareness
• Stakeholder management
• Project management
• Problem solving
• Communication
• Team leadership
• Adaptability
• Resilience
• Delivery platform operations

Benefits

• Stock options
• Pension scheme
• Private health insurance
• 25 days holiday
• Paid travel

About this role

About Growth Kitchen
Growth Kitchen is on a mission to make eating great food the norm. We license well-known restaurant brands, such as GBK and The Athenian, into existing pubs, hotels and takeaways, so kitchen operators can sell food people already love from the kitchen they already run.
The role
We're hiring a Multi-site Operations Manager to get new kitchen partners live and keep them cooking to brand standard. You'll travel to sites across the UK, train kitchen teams on our brands, and help partners grow once they're up and running.
Every kitchen you launch is a new revenue stream for our partners, our brands and Growth Kitchen. It's a hands-on role with a lot of variety: one day you're on the line teaching a team a new menu, the next you're talking a partner through their sales and how to grow them.
You'll sit in the Account Management team and work closely with our Account Managers and Onboarding team. It's a great way to step out of a single kitchen and into working across many, with a clear path into Account Management as you grow.
What you'll do
Travel to partner kitchens across the UK to train teams and get new sites live
Train kitchen teams on food prep, cooking and presentation for each brand, plus the Growth Kitchen and brand playbooks, so every site launches to standard
Plan upcoming launches alongside running the current week's, keeping a busy schedule on track
Run on-site checks at live kitchens and help teams cook more accurately and consistently
Get hands-on when a site has a problem, and fix it with the team in the room
Have practical commercial conversations with partners about how they can grow their sales with us
Hand newly launched kitchens over smoothly to our Account Managers
Share what you see in the field with the Onboarding team so every launch gets better than the last
Be the face of Growth Kitchen in the kitchen: professional, positive and representing our standards
What you'll learn
This role is built to teach you how delivery restaurants work from the inside out. Within your first year you'll have seen it all:
How multiple restaurant brands are built, cooked and kept consistent across dozens of different kitchens
How delivery platforms like Deliveroo, Uber Eats and Just Eat work, and what drives sales on them
How pubs, hotels and takeaways run, and what makes a partner successful or not
The commercial side: margins, menus and how a kitchen grows its revenue
How a fast-growing startup launches, supports and scales a national network
You've worked hands-on in restaurants or professional kitchens, whether as a chef, kitchen manager, AGM, GM or similar, and you can earn a kitchen team's respect quickly
You're happy travelling across the UK most weeks (paid), with flexible hours but never weekends or bank holidays
You're organised and self-sufficient, and can keep a full diary with lots of moving parts under control
You communicate clearly and can train and motivate a team you've only just met
You're curious about the commercial side of running a kitchen, not just the cooking
You're resilient and adaptable: no two kitchens are the same
You're hungry to learn, open to coaching and keen to take ownership
You're fluent in English and have the right to work in the UK
A clear path into Account Management
Hands-on exposure to well-known restaurant brands, many kitchen operations and the delivery platform ecosystem
Real responsibility early on, and the autonomy to do the job your way
Competitive salary and stock options
Pension scheme and private health insurance
25 days' holiday plus bank holidays
Paid travel across the UK
Ambitious, fun people who care about doing things properly

About Growth Kitchen

Food and Beverage Services · 11-50 employees · headquartered in London