Member Experience Data Analyst, Hybrid

About this role

Overview
The Member Experience Data Analyst plays a critical role in using data to improve how people experience healthcare. This position transforms complex data into meaningful insights that help enhance engagement, satisfaction, and outcomes for diverse patient and member populations.


You’ll lead analytics and reporting across key experience metrics—combining customer feedback, operational data, and performance indicators to tell a clear story of what’s working and where improvements are needed. From building dashboards from the ground up to identifying trends in member behavior, your work will directly influence strategies that improve access, quality, and overall experience. You’ll serve as a key analytics partner, owning experience-focused reporting while contributing to larger organizational efforts around quality improvement and member-centered care.


This is a hybrid role based in Manhattan, NY (2x per week in the office), offering the opportunity to work at the intersection of data, strategy, and healthcare impact.


What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do

• Conducts data analysis, reporting, and interpretation of Member Experience operational reporting, including but not limited to CAHPS survey results, member complaints and grievances, call frequency metrics, disenrollment trends, and member satisfaction indicators.
• Serves as the primary analyti...