Marketing Operations Manager | WORK FROM HOME | DAYSHIFT

About this role

## Lead Operations. Drive Performance. Scale a Growing Agency.

We are seeking an experienced Operations Manager to oversee the day-to-day running of our growing marketing agency.

Reporting directly to the Founder, you will be responsible for managing client relationships, leading a high-performing virtual team, ensuring projects are delivered on time and within scope, and driving operational efficiency and profitability across the business.

This is a key leadership role for someone who thrives on structure, accountability, team leadership, and delivering exceptional client outcomes.

## About the Role

As the Operations Manager, you will act as the operational leader of the agency, ensuring that projects run smoothly, clients receive outstanding service, and the team remains aligned, productive, and accountable.

You will play a pivotal role in improving systems, streamlining workflows, and supporting the agency's continued growth and success.

## Key Responsibilities

## Agency Operations & Delivery

• Oversee daily agency operations and ensure all client deliverables are completed on time
• Monitor workflows, project priorities, deadlines, and team capacity
• Ensure work is delivered according to agreed scope, quality standards, and timelines
• Identify operational bottlenecks and implement proactive solutions
• Manage agency resources to maximise productivity and efficiency

## Client Relationship Management

• Act as the primary escalation point for client concerns and delivery issues
• Build and maintain strong relationships with key clients
• Lead client meetings, reviews, and performance discussions
• Manage expectations around timelines, deliverables, and project scope
• Identify opportunities to improve client retention and satisfaction

## Team Leadership & Performance

• Lead and manage a virtual team across marketing, design, content, and support functions
• Set clear expectations, priorities, and performance standards
• Conduct regular team meeti...