Manager - Virtual Workspace Services Operations
Company: CVS Health
Location: New Mexico (Remote)
Salary: $83,430 - $166,860 a year
Type: Full-time
Remote: Yes
Posted: 2026-03-20
About this role
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Profile Summary
CVS Health is seeking a Manager, Compute Engineering to lead Virtual Workspace Services Operations, responsible for day-to-day production operations, escalations, monitoring, and service delivery across our enterprise virtual workspace platforms.
This leader will oversee a blended operating model with 25+ offshore resources and several internal FTEs, and will be accountable for staff augmentation partner performance, operational rigor, and reliable outcomes in a high-volume environment.
The role focuses on execution, stability, operational excellence, and continuous improvement (runbooks, metrics, automation), partnering closely with engineering and cross-functional teams to restore service quickly and prevent recurrence.
Key Responsibilities:
Operational Leadership
- Lead daily operations for virtual workspace services, ensuring stable execution of monitoring, alert response, and ticket queues.
- Own operational execution for high-volume requests and support work, including provisioning workflows and manual remediation when automation fails.
Incident / Escalation Management
- Serve as the operational leader for escalations, coordinating triage and restoration across internal teams and vendor resources; drive disciplined updates and stakeholder communications through incident lifecycle.
- Partner with engineering on root cause follow-ups and operational prevention actions (runbook improvements, monitoring gaps, repeat-incident reduction).
Staff Augmentation Partner Management
- Manage the staff au...