Manager, Trade Operations

About this role

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## Job Description

The Manager Trade Operations is responsible for managing and providing both technical and non-technical customer service. This role aims to enhance customer satisfaction through effective problem-solving and support, contributing to Takeda's mission of delivering better health and a brighter future.

OBJECTIVES

• Own and drive critical components of Trade Operations as a key member of the team, delivering a best-in-class customer experience aligned to PTRB principles while ensuring consistent satisfaction across all Takeda customer channels.
• Lead and execute core Trade Operations capabilities, including order management, product availability, contract compliance, and quarter-end activities, ensuring accuracy, efficiency, and continuity of supply while remaining actively engaged in frontline execution.
• Build and lead cross-functional relationships with Finance, Commercial Operations, and Global Distribution & Logistics, ensuring alignment, driving decision-making, and enabling seamless, compliant, and efficient order-to-cash processes.
• Represent and advocate for Trade Operations in cross-functional initiatives, leading work streams and contributing to enterprise projects that advance operational excellence and deliver measurable business impact.
• Partner with Trade Operations leadership to drive day-to-day operations, ensuring executional excellence, process discipline, and continuous improvement across Trade and Distribution activities.
• Execute end-to-end Order Management across multiple customers and all business channels, including Wholesalers, Bio-Distributors, Specialty Pharmacies,...