Manager, Site Innovation & Operations, NA Ecommerce

About this role

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.


Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.


A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Job Title: Manager, Site Innovation & Operations, NA Ecommerce

Primary Purpose: Lead the execution of a best-in-class product discovery experience, partnering with Digital Product, Design, UX and eComm teams to deliver a seamless, clear path to purchase. Own end-to-end discovery performance, driving innovation across Search, PLP, and Navigation to enhance findability, engagement, and conversion.

The successful individual will leverage their proficiency in eCommerce to…

- Influence and collaborate on the product discovery innovation roadmap, workstream and execution
- Shape and drive execution of the discovery roadmap, aligned to business priorities and customer needs
- Lead the Search, PLP and Navigation innovation workstream, shaping the vision to drive conversion, engagement, and findability
- Own end-to-end delivery of initiatives, ensuring accountability to timelines, quality standards, and successful implementation (BAT)
- Ensure a high-quality discovery experience by identifying gaps and friction points and driving improvements

• **Drive performance through data insights, and continuous optimization of discovery experience**

- Own reporting on discovery performance, translating data into clear actions and insights
- Leverage customer insights, behavior, and competitive analysis to inform strategy and identify oppo...