Manager, Sales Operations and Contracting

About this role

This is a Fully Remote Job

1. About Our Client:

The organization operates in the healthcare technology sector, addressing the complexity of healthcare delivery. It provides IT solutions and expert services designed to eliminate operational obstacles for healthcare providers, aiming to create an ecosystem that offers accessible, high-quality, and sustainable healthcare.

2. About the Opportunity:

The
Manager, Sales Operations and Contracting
leads a remote team focused on client acquisition, onboarding, and deal operations within the small group sales segment. This role enhances contracting and order workflows and ensures timely, accurate support for internal stakeholders and clients. It works cross-functionally with Sales, Customer Success, Onboarding, Finance, Legal, and Continuous Improvement teams to improve operational performance and service quality.

3. Responsibilities:

• Lead, coach, and develop the Sales Operations team to ensure accountability and consistent execution.
• Set clear team goals and manage daily work aligned with business priorities.
• Monitor and manage shared case queue metrics to ensure timely task resolution.
• Collaborate with Sales, Customer Success, and Onboarding leadership to support client lifecycle.
• Oversee proposal, contracting, and order processing activities.
• Partner with Finance, Legal, and Continuous Improvement to streamline and automate processes.
• Maintain and analyze team reporting and operational metrics to identify improvement opportunities.
• Track performance indicators to guide decision-making and prioritize work.
• Utilize AI-enabled tools to enhance data organization, reporting, and productivity.
• Serve as escalation point for complex issues and lead prioritization discussions.
• Support change management for new workflows and operating models.
• Maintain clear communication and team connection in a remote environment.
• Participate in cross-functional planning affecting client operation...