Manager, Product Management - US Card Customer Servicing Platforms
Company: Capital One
Location: Chicago, IL
Type: Full-time
Posted: 2026-10-30
About this role
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
About The Team
As the oldest and largest Line of Business at Capital One, US Card is the engine that powers our enterprise. Within US Card, the
Customer Services & Strategy teams
don’t just maintain the status quo—we are actively rewriting the playbook for how a modern bank operates. We build technology-led, data-driven products to deliver personalized, empathetic customer experiences at a massive scale.
Join the engine room of Capital One’s customer experience. We are seeking strategic, technically-minded Product Managers to lead mission-critical platforms that power billions of interactions. From managing massive data ecosystems to building the interfaces our global agents use every day, you will drive the "under-the-hood" innovation that makes seamless banking possible.
We currently have multiple openings across our specialized product teams! While each role has a unique focus, they all share a common goal: building scalable, well-managed, and data-driven solutions.
About The Roles
- Customer Assist platform - the engine that powers intelligent interactions for our customers. You will define the future of how our customers interact with AI to solve their servicing needs at scale, in a well managed way. You will collaborate closely with the Live Agent Chat and Eno teams to align for integrated roadmaps, bridging between near and medium term chat experiences and the destination agentic self-service future. You will bring a strong data driven mindset, and test and learn app...